Parents of a two-year-old girl with pneumonia say her condition steadily worsened while they spent hours waiting for assistance at the Langley Memorial Hospital emergency ward.

Langley City residents Joel and Stefanie Ackley picked up their daughter Gracie from daycare and took her to LMH on Thursday, Jan. 26, after the toddler developed shortness of breath and a fever.

They said they waited from 3:30 p.m. to 1 a.m. the next day before their daughter was diagnosed, and it was not until Joel raised his voice that action was finally taken.

Stefanie said after their information was taken on arrival at the ER, they were sent to sit and wait, without a physical exam.

乌鸦传媒淲hile waiting, our daughter drastically declined, becoming lethargic and unable to stand, 乌鸦传媒� Stefanie said.

She estimated Gracie was breathing at a rate of four breaths every two seconds with 乌鸦传媒渆xtreme discomfort.乌鸦传媒�

A video provided by the parents shows Gracie coughing and struggling to breathe.

When Grace乌鸦传媒檚 temperature was finally taken, around 5:45 p.m., her parents estimated she was running a fever of 103.3 F with 90 per cent of normal oxygen levels.

She was given Tylenol.

乌鸦传媒淸Gracie乌鸦传媒檚 fever] came down by a whole two degrees while we were sent to, yet again, sit and wait,乌鸦传媒� Stefanie said.

By 9 p.m., when Joel asked a nurse if someone could come look at Gracie, the parents say they were told 乌鸦传媒渨e were lucky to even have a room and that we should be happy we even got a bed.乌鸦传媒�

When a frustrated Joel raised his voice, saying 乌鸦传媒渃an we please just have someone look at my daughter?乌鸦传媒� the parents say the nurse threatened to kick them out.

That brought another nurse, who asked what the issue was.

On explanation, the second nurse examined the two-year-old, then called the ER doctor in, who ordered blood work and an X-ray that, by 1 a.m., confirmed Gracie had pneumonia.

乌鸦传媒淭he doctor and two nurses that helped my little one 乌鸦传媒� once they finally realized the severity of the situation 乌鸦传媒� they were amazing, and I thank these individuals,乌鸦传媒� Stefanie said.

乌鸦传媒淏ut what is wrong with our health-care system, why is there such a lack of care and organization, and a shortage of staff, and why are these kinds of situations not dealt with properly?乌鸦传媒� she added.

As of Monday, Gracie was doing a 乌鸦传媒渂it better,乌鸦传媒� Joel told the Langley Advance Times.

乌鸦传媒淗er fever has broken, but her breathing is still raspy. She乌鸦传媒檚 on puffers and antibiotics.乌鸦传媒�

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Joel said the family is going public with their story 乌鸦传媒渂ecause this is definitely a serious matter 乌鸦传媒� that us, as parents, can乌鸦传媒檛 have trust or faith in our heath system. We are definitely lucky the outcome was not more severe.乌鸦传媒�

乌鸦传媒淭his is not fair to our children, or anyone who is is in need of medical attention,乌鸦传媒� Joel added.

Since he posted details to a private Facebook community page, Joel said he has been inundated with comments from people who report similar problems of excessive delays.

Langley Advance Times has reached out the Fraser Health Authority for a response.

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